三亞亞特蘭蒂斯酒店-住客評論

Guest（家庭旅游） 2025-12-01
入住的前一天晚上，小水母（管家）就已經聯系我給出了攻略。入住當天12點順利辦理入住。由于孩子不喜歡玩水，只是到水世界逛了一下，很多人在玩。體驗了下午茶和晚間甜蜜時光，甜品和飲料都很豐富。小海豚還給小朋友準備了禮物，孩子愛不釋手。水族館超贊，各種小動物明星都打卡了！早上在房間的陽臺就可以看到日出（天公作美）。第二天在樓下給家人選購了禮物（自己也買了盲盒玩具），晚上全家去欣賞了C秀，演出很精彩，結束之后還可以跟主要演員合影。打掃房間的阿姨手很巧，用毛巾做出個兔子造型。退房也很方便，下電梯直接把房卡交給電梯口的服務人員就可以。電梯是真的快！這次亞特蘭蒂斯家庭出游全家都很贊????。再次感謝“小水母”的精心準備和熱情接待??，讓我們全家開心的度過了兩天！設施：一流。衞生：一流。環境：一流。服務：一流。
酒店回復：
尊敬的客人您好，感謝您選擇下榻三亞?亞特蘭蒂斯。很榮幸得到您對管家小水母服務的認可，您的支持是我們不斷前進的動力。我們衷心期待您的再次光臨！
Guest（家庭旅游） 2025-11-01
北京太冷了，帶孩子到三亞度個假…來過很多次三亞但從沒玩過酒店…這次是和孩子兩人出行，選擇亞特蘭蒂斯絲滑又玩水世界！訂的至尊海景雙床房三天兩晚的形成～上午十一點多到的…想著寄存行李先玩，工作人員幫忙升級了房型并還是當時就可以入住…很驚喜！環境：7星酒店環境自不必説！大氣！也算三亞地標之一了…酒店內部更是透著一股精致剛、房間設計的很合理，孩子喜歡浴缸??～淋浴間和衞生間分隔，陽臺特別寬敞42樓向下看去，酒店泳池、水世界、c秀場盡收眼底！咖啡機非常好、完美滿足了我的需求！酒店的泳池恒溫、孩子每天玩到十點！衞生：衞生方面真的…作為親子出行，最在意的就是床品的清潔了！終于不需要再鋪一次性床單了！床鋪整理的讓人很舒適！服務：重中之重！來酒店最重要的就是服務了！從下車開始就有小哥哥幫忙拉門提行李，進門后絲滑交接給小姐姐，入住的時候看我只帶了小朋友，有幫忙免費升級還送到房間內…孩子到三亞就急性胃腸炎了…正好中午，小姐姐聽説后馬上幫忙申請了白粥和小菜、讓孩子吃過飯后好吃消炎藥！很感謝！客房服務的姐姐也是有求必應！小朋友的拖鞋在水世界丟了，馬上給送來了新的！我的護膚品放在枱面上，打掃的時候幫我放上了墊布、東西工整的擺在上面、很感謝！泳池邊有安全人員和工作人員給浴巾和檸檬水！整體感覺超級棒！【小水母】
酒店回復：
尊敬的客人您好，感謝您選擇下榻三亞?亞特蘭蒂斯。非常高興得知您在三亞?亞特蘭蒂斯度過了一段愉悅的時光。很榮幸得到您對小水母服務的認可，您的支持是我們不斷前進的動力。再次感謝您與我們分享此次的反饋和體驗，我們誠摯的期待著您的再次光臨，祝您生活愉快。
Guest user（Solo traveler） 2025-09-01
There was a strange smell at the toilet but just a little bit. Service is top notch.
Guest user（Family） 2025-09-01
I stayed at this hotel for 3 nights and had a wonderful experience. Butler Algystaana was extremely friendly and always ready to help. My room was clean, spacious, and had a beautiful view. Butler Algystaana prepared birthday decoration and cake for my daugher. It was absolutely amazing! I would definitely recommend this hotel to anyone visiting the area!
酒店回復：
尊敬的客人您好！非常感謝您對三亞?亞特蘭蒂斯的支持和對管家小海膽的認可，我們所做的一切都只為每一位賓客帶來不一樣的度假體驗，得到您的認可是我們不斷進步的動力。期待您再次下榻體驗。
Guest user（Family） 2025-09-01
i have been many trip. but i never seen like this good hotel. also 云吉瑪,s service was very good. she helped a lot. also very kind. she gave the doll to our child. so our child be happied. thank you～
酒店回復：
Greetings from Atlantis Sanya! Thank you very much for spending time sharing your recent staying experience with us. We truly appreciate it. We are glad to hear that our colleague 云吉馬 taking care of you during the recent stay. Your recognition will definitely be a great booster to motivate them further to provide excellent service experience to other guests too. Once again, thank you for your feedback and we are looking forward to welcoming you back again to Atlantis Sanya!
Guest user（Family） 2025-09-01
Funny for all members of family. Clean, dinner is the best ever. Thanks Ruslan for help at any time.
Guest user（Family） 2025-09-01
Fantastic Time in Atlantis Sanya! When we reached , a butler name Fahad Tufail was being allocated to us. He was excellent in providing in wonderful experience for us. Prompt in replying and always check on us. He also assisted us in booking for our spa and other attractions. He made checking out super fuss free too. He also went the extra mile to ensure that our kids enjoyed their stay with small little gifts and surprises during our stay.
Guest user（Family） 2025-09-01
Dear Farhana, Thank you so much for the exceptional welcome and thoughtful guidance during our arrival. Your detailed introduction to water park, aquarium and other Atlantis' facilities and services truly helped us feel at home and allowed us to plan our stay with ease and excitement! Your professionalism, warmth, and attention to detail made a wonderful first impression, and we feel incredibly well taken care of. With your help, we had a smooth schedule and have enjoyed everything in Atlantis with memorable experiences. With sincere appreciation, Leung 2025-09-10
Guest user（Family） 2025-09-01
The Atlantis is a fantastic escape, and our recent stay was a wonderful mix of fun and relaxation. It was a memorable trip, and a lot of that was due to the incredible service and amenities. Our stay was truly elevated by our butler, Jeffrey！！! His service was exceptional and personalized. He was always one step ahead, providing information including timely weather updates and thoughtful bedtime reminders. The kids were thrilled with the little gifts and snacks he surprised them with—it was a small gesture that made a huge impression. On top of that, the room service was impressively quick by his organisation, ensuring we had everything we needed right when we needed it. The hotel itself is a stunning property. The luggage service was efficient and seamless, making our arrival and departure stress-free. Our room, which was upgraded to a deluxe sea view and located near a quiet corner as requested, was both beautiful and impeccably clean. The Aquaventure Waterpark was a massive hit—the thrilling slides and pool waves were exciting, and the large, beautiful bubble bath was a perfect way for kids and parents to relax. During our off-peak visit, the lack of crowds meant no waiting in lines for any of the rides except the shark view tunnel, which was a huge bonus! The Lost Chambers Aquarium was also a highlight, Just like the aquarium in the hotel lobby gives people a shock at first sight, and the stunning views were a perfect backdrop for a relaxing stroll. It’s a pity we came at an inconvenient time, as the C Show was closed for maintenance, but that just gives us a reason to come back. The breakfast buffet offered a great selection of both Western and Chinese food. However, it gets very busy, even in the off-season. My tip is to get there early to avoid the crowds. A small suggestion: it would be great to have decaffeinated coffee in Cannes as options, maybe they have, but I don't ask. I tried to get a latte by extra machine, but the milk ran out, so my attempt at a nice latte art was only Caramel Points. While the food allergy reminder label were helpful and appreciated, the fast-paced, high-energy environment of the restaurant staff clearing tables felt a bit rushed for us living in Europeans who are used to a more leisurely, relaxed dining experience. It detracted slightly from the holiday vibe we were seeking. For families with young kids, the indoor playground and childcare services are perfect for preschoolers. The long, air-conditioned corridor from the rooms to the waterpark, lined with shops, was a nice touch, even if it took about eight minutes to walk from our room to the ******* takeout counter outside the aquarium. The aera surrounding the hotels is absolutely gorgeous than a design park. We took a quick stroll along the beach and through the tropical coconut groves. The beautiful scenery, complete with lush lawns and pristine pools, makes it an ideal spot for a relaxing walk or a photo shoot. We are expecting to return and take more time to explore and enjoy everything Atlantis has to offer.
酒店回復：
尊敬的客人，您好！非常感謝您對三亞?亞特蘭蒂斯如此的青睞和喜愛！前進的腳步永不停歇，為了您的信賴，我們將更加堅持不懈，期待我們再次不期而遇。
Guest user（Family） 2025-09-01
Thanks to private butler, Elena, our family had a great experience at Sanya Atlantis. Nice weather, service, facilities, and food. Happy vacation

三亞亞特蘭蒂斯酒店

客戶評價 由實住客人提供的真實點評

Guest（家庭旅游） 2025-12-01

Guest（家庭旅游） 2025-11-01

Guest user（Solo traveler） 2025-09-01

Guest user（Family） 2025-09-01

Guest user（Family） 2025-09-01

Guest user（Family） 2025-09-01

Guest user（Family） 2025-09-01

Guest user（Family） 2025-09-01

Guest user（Family） 2025-09-01

Guest user（Family） 2025-09-01

客戶評價由實住客人提供的真實點評