三亚亚特兰蒂斯酒店-住客评论

Guest（家庭旅游） 2025-12-01
入住的前一天晚上，小水母（管家）就已经联系我给出了攻略。入住当天12点顺利办理入住。由于孩子不喜欢玩水，只是到水世界逛了一下，很多人在玩。体验了下午茶和晚间甜蜜时光，甜品和饮料都很丰富。小海豚还给小朋友准备了礼物，孩子爱不释手。水族馆超赞，各种小动物明星都打卡了！早上在房间的阳台就可以看到日出（天公作美）。第二天在楼下给家人选购了礼物（自己也买了盲盒玩具），晚上全家去欣赏了C秀，演出很精彩，结束之后还可以跟主要演员合影。打扫房间的阿姨手很巧，用毛巾做出个兔子造型。退房也很方便，下电梯直接把房卡交给电梯口的服务人员就可以。电梯是真的快！这次亚特兰蒂斯家庭出游全家都很赞????。再次感谢“小水母”的精心准备和热情接待??，让我们全家开心的度过了两天！设施：一流。衞生：一流。环境：一流。服务：一流。
酒店回复：
尊敬的客人您好，感谢您选择下榻三亚?亚特兰蒂斯。很荣幸得到您对管家小水母服务的认可，您的支持是我们不断前进的动力。我们衷心期待您的再次光临！
Guest（家庭旅游） 2025-11-01
北京太冷了，带孩子到三亚度个假…来过很多次三亚但从没玩过酒店…这次是和孩子两人出行，选择亚特兰蒂斯丝滑又玩水世界！订的至尊海景双床房三天两晚的形成～上午十一点多到的…想着寄存行李先玩，工作人员帮忙升级了房型并还是当时就可以入住…很惊喜！环境：7星酒店环境自不必説！大气！也算三亚地标之一了…酒店内部更是透着一股精致刚、房间设计的很合理，孩子喜欢浴缸??～淋浴间和衞生间分隔，阳台特别宽敞42楼向下看去，酒店泳池、水世界、c秀场尽收眼底！咖啡机非常好、完美满足了我的需求！酒店的泳池恒温、孩子每天玩到十点！衞生：衞生方面真的…作为亲子出行，最在意的就是床品的清洁了！终于不需要再铺一次性床单了！床铺整理的让人很舒适！服务：重中之重！来酒店最重要的就是服务了！从下车开始就有小哥哥帮忙拉门提行李，进门后丝滑交接给小姐姐，入住的时候看我只带了小朋友，有帮忙免费升级还送到房间内…孩子到三亚就急性胃肠炎了…正好中午，小姐姐听説后马上帮忙申请了白粥和小菜、让孩子吃过饭后好吃消炎药！很感谢！客房服务的姐姐也是有求必应！小朋友的拖鞋在水世界丢了，马上给送来了新的！我的护肤品放在枱面上，打扫的时候帮我放上了垫布、东西工整的摆在上面、很感谢！泳池边有安全人员和工作人员给浴巾和柠檬水！整体感觉超级棒！【小水母】
酒店回复：
尊敬的客人您好，感谢您选择下榻三亚?亚特兰蒂斯。非常高兴得知您在三亚?亚特兰蒂斯度过了一段愉悦的时光。很荣幸得到您对小水母服务的认可，您的支持是我们不断前进的动力。再次感谢您与我们分享此次的反馈和体验，我们诚挚的期待着您的再次光临，祝您生活愉快。
Guest user（Solo traveler） 2025-09-01
There was a strange smell at the toilet but just a little bit. Service is top notch.
Guest user（Family） 2025-09-01
I stayed at this hotel for 3 nights and had a wonderful experience. Butler Algystaana was extremely friendly and always ready to help. My room was clean, spacious, and had a beautiful view. Butler Algystaana prepared birthday decoration and cake for my daugher. It was absolutely amazing! I would definitely recommend this hotel to anyone visiting the area!
酒店回复：
尊敬的客人您好！非常感谢您对三亚?亚特兰蒂斯的支持和对管家小海胆的认可，我们所做的一切都只为每一位宾客带来不一样的度假体验，得到您的认可是我们不断进步的动力。期待您再次下榻体验。
Guest user（Family） 2025-09-01
i have been many trip. but i never seen like this good hotel. also 云吉玛,s service was very good. she helped a lot. also very kind. she gave the doll to our child. so our child be happied. thank you～
酒店回复：
Greetings from Atlantis Sanya! Thank you very much for spending time sharing your recent staying experience with us. We truly appreciate it. We are glad to hear that our colleague 云吉马 taking care of you during the recent stay. Your recognition will definitely be a great booster to motivate them further to provide excellent service experience to other guests too. Once again, thank you for your feedback and we are looking forward to welcoming you back again to Atlantis Sanya!
Guest user（Family） 2025-09-01
Funny for all members of family. Clean, dinner is the best ever. Thanks Ruslan for help at any time.
Guest user（Family） 2025-09-01
Fantastic Time in Atlantis Sanya! When we reached , a butler name Fahad Tufail was being allocated to us. He was excellent in providing in wonderful experience for us. Prompt in replying and always check on us. He also assisted us in booking for our spa and other attractions. He made checking out super fuss free too. He also went the extra mile to ensure that our kids enjoyed their stay with small little gifts and surprises during our stay.
Guest user（Family） 2025-09-01
Dear Farhana, Thank you so much for the exceptional welcome and thoughtful guidance during our arrival. Your detailed introduction to water park, aquarium and other Atlantis' facilities and services truly helped us feel at home and allowed us to plan our stay with ease and excitement! Your professionalism, warmth, and attention to detail made a wonderful first impression, and we feel incredibly well taken care of. With your help, we had a smooth schedule and have enjoyed everything in Atlantis with memorable experiences. With sincere appreciation, Leung 2025-09-10
Guest user（Family） 2025-09-01
The Atlantis is a fantastic escape, and our recent stay was a wonderful mix of fun and relaxation. It was a memorable trip, and a lot of that was due to the incredible service and amenities. Our stay was truly elevated by our butler, Jeffrey！！! His service was exceptional and personalized. He was always one step ahead, providing information including timely weather updates and thoughtful bedtime reminders. The kids were thrilled with the little gifts and snacks he surprised them with—it was a small gesture that made a huge impression. On top of that, the room service was impressively quick by his organisation, ensuring we had everything we needed right when we needed it. The hotel itself is a stunning property. The luggage service was efficient and seamless, making our arrival and departure stress-free. Our room, which was upgraded to a deluxe sea view and located near a quiet corner as requested, was both beautiful and impeccably clean. The Aquaventure Waterpark was a massive hit—the thrilling slides and pool waves were exciting, and the large, beautiful bubble bath was a perfect way for kids and parents to relax. During our off-peak visit, the lack of crowds meant no waiting in lines for any of the rides except the shark view tunnel, which was a huge bonus! The Lost Chambers Aquarium was also a highlight, Just like the aquarium in the hotel lobby gives people a shock at first sight, and the stunning views were a perfect backdrop for a relaxing stroll. It’s a pity we came at an inconvenient time, as the C Show was closed for maintenance, but that just gives us a reason to come back. The breakfast buffet offered a great selection of both Western and Chinese food. However, it gets very busy, even in the off-season. My tip is to get there early to avoid the crowds. A small suggestion: it would be great to have decaffeinated coffee in Cannes as options, maybe they have, but I don't ask. I tried to get a latte by extra machine, but the milk ran out, so my attempt at a nice latte art was only Caramel Points. While the food allergy reminder label were helpful and appreciated, the fast-paced, high-energy environment of the restaurant staff clearing tables felt a bit rushed for us living in Europeans who are used to a more leisurely, relaxed dining experience. It detracted slightly from the holiday vibe we were seeking. For families with young kids, the indoor playground and childcare services are perfect for preschoolers. The long, air-conditioned corridor from the rooms to the waterpark, lined with shops, was a nice touch, even if it took about eight minutes to walk from our room to the ******* takeout counter outside the aquarium. The aera surrounding the hotels is absolutely gorgeous than a design park. We took a quick stroll along the beach and through the tropical coconut groves. The beautiful scenery, complete with lush lawns and pristine pools, makes it an ideal spot for a relaxing walk or a photo shoot. We are expecting to return and take more time to explore and enjoy everything Atlantis has to offer.
酒店回复：
尊敬的客人，您好！非常感谢您对三亚?亚特兰蒂斯如此的青睐和喜爱！前进的脚步永不停歇，为了您的信赖，我们将更加坚持不懈，期待我们再次不期而遇。
Guest user（Family） 2025-09-01
Thanks to private butler, Elena, our family had a great experience at Sanya Atlantis. Nice weather, service, facilities, and food. Happy vacation

三亚亚特兰蒂斯酒店

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-12-01

Guest（家庭旅游） 2025-11-01

Guest user（Solo traveler） 2025-09-01

Guest user（Family） 2025-09-01

Guest user（Family） 2025-09-01

Guest user（Family） 2025-09-01

Guest user（Family） 2025-09-01

Guest user（Family） 2025-09-01

Guest user（Family） 2025-09-01

Guest user（Family） 2025-09-01

客户评价由实住客人提供的真实点评